28 September 2016
Ofcom has today published data on the volume of consumer complaints it received against the major providers of telecoms and pay TV services.
The latest report covers the three-month period from April to June 2016 (Q2).
It includes complaints made about providers of landline telephone, home broadband, pay monthly mobile and pay TV services. Complaints figures are presented per 100,000 customers.
By publishing complaints data, Ofcom aims to give people who are looking for a new provider useful information for comparing companies’ performance. The quarterly reports also offer an incentive to providers to improve their performance.
The total volume of telecoms and pay TV complaints made to Ofcom reduced between Q1 2016 and Q2 2016, with declines in landline, broadband and pay-monthly mobile complaints.